Posted on 12/03/2021TriTech Software Development Corp - Allen, TX 75002

Company Description

Our mission is to serve the insurance industry with accurate, timely, and comprehensive premium tax software and services while developing lasting relationships with our customers and employees, and actively working toward improving our community and world.

Position Description

Position Overview

The IT manager will establish IT policies and technological strategic solutions in support of Company’s strategic direction, security and compliance.

Duties and responsibilities

• Hire, train, and develop a team of IT professionals; communicate job expectations and conduct performance reviews
• Establish and maintain a positive, productive relationship with organization
• Analyze business requirements to provide feedback and direction for IT
• Monitor performance of IT systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions
• Identify risk, need for upgrades, configurations or new systems and report to upper management for decisioning
• Identify and support business continuity and disaster recovery procedures
• Maintains quality service by establishing and enforcing organization standards
• Contributes to team efforts by accomplishing related results as needed
• Control budget and report on expenditure
• Assist in building relationships with vendors and creating cost-efficient contracts
• Oversees department projects ensuring on-time and on-budget delivery
• Prioritize initiatives based on business needs and requirements
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Analyze compliance requirements for various procedures and provide necessary training if required and design strategies to achieve all objectives
• Administer internal audit processes and ensure successful audit of firm
• Respond to Security Questionnaires for potential and existing clients
• Prepare reports for governance and oversight
• Positively contribute to the risk culture and overall awareness of information risk and contribute to the creation and delivery of information risk management training
• Maintains current understanding of industry standards, trends, and best practices through industry and other professional networks
• Other duties as needed or required

Supervisory Responsibilities

Directly supervises 1 -3 employees in the IT department. Carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints


Qualifications & Skills

• Education and Experience – Bachelor’s degree or equivalent experience in Information Technology, Business, or related field plus 5 years of experience analyzing and supporting business operations
• Possesses strong organizational skills and attention to detail
• Ability to effectively communicate with people of varying technical levels
• Ability to lead, prioritize, facilitate, motivate, and organize
• Ability to adapt to change
• Ability to learn quickly and to creatively solve new problems
• Ability to negotiate and settle differences quickly and peacefully
• Some work outside normal business hours and some weekends required
• May deal with confidential information and/or issues using discretion and judgment

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